Shipping policy
We offer shipping within Canada and USA.
All orders are shipped via Canada Post*. A shipping notification email will be sent to your email address when your order has been shipped.
Please ensure the shipping and billing information are complete, valid, and correct. Missing or inaccurate information may cause processing delays. If the shipping address is a P.O. box, please ensure the P.O. Box accepts parcel deliveries.
We are not responsible if the address is not correct and un-deliverable. To have the returned item re-sent, you would need to cover full shipping cost.
Shipping Rates
Canada:( 2-5 bussiness day )
Orders $120+CAD - FREE Shipping*
orders below $120CAD - $9.99 CAD shipping fees
USA: (7-9 bussiness day )
Orders $200+CAD - FREE Shipping*
Orders below $120CAD - $12 CAD shipping fees
Shipping Policy
- Periwinklecosmetics.ca is not responsible and will not issue refunds, exchanges, or replacements for packages that are damaged, lost, stolen, unclaimed, refused, or undeliverable. However, if you encounter any delivery issues, please contact us and we will do our best to resolve it with Canada Post on your behalf.
- Please ensure the shipping address entered at checkout is accurate, complete, and valid. Packages sent back to us due to incorrect, incomplete, and/or undeliverable address may be subject to additional fees if a re-delivery is requested. If a refund is requested, any costs incurred on the package during transit (including original shipping cost, package return shipping costs, applicable taxes, and applicable duties) will be deducted from the refund amount.
- For parcels held at the nearest post office for pick-up, please ensure you retrieve your package in a timely manner as per instructions on the delivery notice card. Canada Post cannot hold your package for an extended period of time. Unclaimed parcels returned to us may be subject to additional fees if a re-delivery is requested. If a refund is requested, the amount of the original shipping cost and the package return shipping cost will be deducted from the refund amount.
- Delivery times listed are only estimates and do not take into account delays due to holidays, customs clearance, extreme weather, natural disaster, postal strikes, and any unforeseen circumstances. We will do our best to help with any shipping delays, however, we cannot be responsible and will not issue refunds or replacements for packages delivered outside the estimated time frame.
- Shipping rates and policies are subject to change without notice. If you have questions or concerns, please do not hesitate to contact us at periwinkle2817@gmail.com